• We do our best to ensure that the products you order are delivered according to your specifications.
  • However, should you receive an incomplete order, damaged or incorrect product(s),
  • Please notify InayaDerma Customer Support or email us on immediately within 24 hours of receiving the products, to ensure prompt resolution. And we will get in touch with you.
  • Please note that InayaDerma will not accept liability for such delivery issues if you fail to notify us within 24 hours of receipt.
  • We are happy to offer replacement on all goods returned to us within 7 days of your receipt of goods provided they are in their original, unopened and unused condition.
  • According to the regulations of the Ministry of Health no return or exchange is allowed after delivery, except in the circumstances where the product is damaged or incorrect from that which was ordered.


  • Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment and Ortho Support.
  • Also, InayaDerma reserves the right to refuse returns for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."